Welcome to the CLAIRE GAUDION LTD. Website Terms and Conditions. CLAIRE GAUDION LTD. is a Registered Company in England, number 09895959. These Terms and Conditions apply to the use of the Website and by accessing the Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access the Website. Before you place an order, if you have any questions relating to these conditions please contact us by e-mail, email@example.com.
In these Terms and Conditions, the words and expressions below have the following meanings:
‘Conditions’ means these Terms and Conditions.
‘Product(s)’ means any CLAIRE GAUDION products.
‘we’, ‘us’, ‘our’ means CLAIRE GAUDION.
‘you’, ‘your’ means the customer.
We will take all reasonable care to ensure that all content on the Website is correct, up to date and accurate. Please note that in the event of any inadvertent administrative error being identified, non-acceptance of an order by us may occur, subject to your statutory rights.
We also make every effort to ensure that the Products we supply correspond as closely as possible to the products displayed online, but there may be some variations as natural materials have unique characteristics. No responsibility can be accepted for these variations, which all add to the unique characteristics of our products. Such variations may include, but are not limited to: variations in colour, pattern repeats and product sizes (which are approximate) and may vary by up to 5%. Please note that it is your responsibility to ensure that the product is fit for purpose for the end use.
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or reversing or suspending any transaction after processing has begun.
These Terms and Conditions apply to personal consumers. If you are a trade customer please email firstname.lastname@example.org to obtain a copy of our trade Terms and Conditions.
To be eligible to purchase products on this Website you must be over 18 years of age, register by providing your real name, phone number, email address, payment details and other requested information also provide a valid delivery address and a valid credit or debit card issued by a bank acceptable to us.
The Product prices displayed include VAT and exclude delivery charges unless otherwise stated. All orders are processed by our team in our UK studio. Once your order has been accepted by us and it is prepared for dispatch, we will send you an email order confirmation. All orders are subject to availability.
You may commission us to design products, which are not displayed on the Website for the supply of products made to your specifications. Commissioned work will be governed by these Terms and Conditions to the extent necessary to meet the requirements of the Distance Selling Regulations and any other applicable laws or regulations. You will not be entitled to cancel the contract by giving notice in accordance with the Returns Policy below for bespoke products or commissioned work.
All Orders are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
Our e-commerce Website is hosted on Shopify Inc. Shopify Inc. provide us with the online e-commerce platform that allows us to sell our products to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. Your data is stored on a secure server behind a firewall and it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We do not take additional fees for varying payment methods, we do not accept cash. We shall take all reasonable precautions to keep the details of your order and payment secure, and except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
We aim to dispatch your product within 2-3 days of order placement if your order is a stock item. Order times may vary for some non-stock items. Delivery times are detailed on the product pages if they are not currently in stock.
Our shipping methods may require a signature on receipt, so please ensure that there will be someone there to receive and sign for your Order. We will not be liable for delays and/or failures in delivery if the couriers are unable to obtain a signature on delivery.
For UK and Channel Islands deliveries: Orders are sent using First Class Royal Mail or Next Day Courier services and require a signature on receipt. We are currently offering free UK and Channel Islands delivery.
For Worldwide deliveries: Orders are sent using Royal Mail or International Courier services and require a signature on receipt. Please note that any import duties or fees payable on worldwide deliveries are the sole responsibility of you, the customer. We estimate that international deliveries will take approximately 10-15 working days to arrive. We will not be liable for delays due to any Customs reasons.
Risk of Damage in Transit
We are responsible for the risk of loss or damage to the products until you receive them. The products belong to you, the customer, when you have received them and have paid us in full. If you return the products to us for any reason, they will become our property and be at our risk from the time we receive them.
If goods arrive damaged they must be signed for as such and contact made to our customer services by email, email@example.com, within 48 hours. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
Cancellations and Returns
Once Products have been delivered, you may return them within 14 days of receipt of delivery. Should you wish to return an item for any reason, please email us with your order details to firstname.lastname@example.org, and we will advise you how to proceed with your return and the address for your returns delivery. When returning products, please return them to us together with proof of purchase (a receipt or delivery note). We ask that you take reasonable care when handling the products and return the products unopened, unused and in the original packaging where possible. Authorised refunds are made via the method of original payment.
Please note that we are not liable for any loss or damage to any returned products in transit and as such, we recommend that you return any products through a recorded delivery or courier service, and ensure that they are well packaged. You will be fully responsible for the cost of returned orders. If returned products are lost or damaged in transit, we reserve the right to charge you, or refund any amounts attributable to you through loss or damage.
You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this Website is owned by CLAIRE GAUDION or our licensors and shall remain at all times vested in us or our licensors as expressly authorized by us or our licensors.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We make no representations about any other Websites which you may access through our Website or which may link to our Website. When you access any other Website you understand that it is independent from us and that we have no control over the content or availability of that Website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a Website and shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other Website or resource.
Any data submitted to us which would come under the definition of “personal data” under the Data Protection Act (“Personal Data”) will be treated as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
To proceed with your order, we have to process and store your data, and provide your data to third parties who are directly involved with your order, e.g. Our couriers. By placing an order with us, you agree to your data being processed by us. We will not sell or pass on your data to anyone else. If you wish to update or delete your personal information that has been provided to us at any time, please email us at email@example.com.
Our store may use Google Analytics to help us learn about who visits our site and which pages are being looked at. We may collect this information even if you do not register with us.