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We offer free UK delivery on orders over £100. All delivery rates are shown during the checkout.
We aim to process all orders within 1-2 days of receiving your order. We sell stocked items and custom made items on this website.
Home furnishings are usually shipped within 2-3 days. Stocked rugs take 1-2 weeks for delivery. If, for any reason, a stocked item is not available for delivery within our standard time frames, we will notify you by email on receipt of your order.
Custom made rugs delivery times will be confirmed on an order-by-order basis, and delivery guidelines are given on our product pages.
Please note that fabric orders of 3 metres or less are sent folded. Orders of 3 metres and over are delivered rolled.
Our shipping methods may require a signature on receipt, so please ensure that there will be someone there to receive and sign for your Order. We will not be liable for delays and/or failures in delivery if the couriers are unable to obtain a signature on delivery.
For UK and Channel Islands deliveries: Orders are sent using Royal Mail or Courier services and may require a signature on receipt.
For Worldwide deliveries: International orders are sent using Royal Mail or International Courier services and require a signature on receipt. Please note that any import duties or fees payable on worldwide deliveries are the sole responsibility of you, the customer. We estimate that international deliveries will take approximately 10-15 working days to arrive. We will not be liable for delays due to any Customs reasons.
All delivery rates will be calculated per item weight and displayed at the checkout. Here's a guide to our delivery charges across the world:
Free UK delivery on orders over £100, or the following rates will apply:
| DELIVERY RATES | UK | EUROPE / CHANNEL ISLANDS | CANADA / USA | AUSTRALIA / WORLDWIDE |
| HOME FURNISHINGS | £4.95 - £7.95 | £18.00 | £65.00 - £80.00 | £89.00 - £120.00 |
| FLAT WEAVE RUGS | £19.00 | £25.00 - £38.00 | £98.00 - £110.00 | £140.00 - £170.00 |
| WOOL RUGS | £19.00 - £29.00 | £38.00 - £45.00 | £110.00 - £135.00 | £170.00 - £230.00 |
We are responsible for the risk of loss or damage to the products until you receive them. The products belong to you, the customer, when you have received them and have paid us in full. If you return the products to us for any reason, they will become our property and be at our risk from the time we receive them.
If goods arrive damaged they must be signed for as such, and our customer services should be notified by email at [email protected] within 48 hours. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
Once Products have been delivered, you may return them within 14 days of receipt of delivery. Should you wish to return an item for any reason, please email us with your order details to [email protected], and we will advise you how to proceed with your return and the address for your returns delivery. When returning products, please return them to us together with proof of purchase (a receipt or delivery note). We ask that you take reasonable care when handling the products and return the products unused and in the original packaging where possible. Authorised refunds are made via the method of original payment. Please note that we cannot refund delivery costs, and custom made items are non-returnable.
Please note that we are not liable for any loss or damage to any returned products in transit and as such, we recommend that you return any products through a recorded delivery or courier service, and ensure that they are well packaged. You will be fully responsible for the cost of returned orders. If returned products are lost or damaged in transit, we reserve the right to charge you, or refund any amounts attributable to you through loss or damage.
Please note that our website prices include VAT at the current UK rate. Unfortunately we can’t deduct VAT when charging for goods. However, if you qualify for a VAT refund, please contact us after your order has been delivered. We will then credit the amount of VAT charged. For all VAT enquiries please contact us for advice.
For further information, please read our Term & Conditions and Privacy Policy.
